Client Account Manager at ITOS

We (Torre) are helping ITOS find a top candidate to join their team full-time for the role of Client Account Manager.

Compensation:
COP 3.2M - 3.5M/month.
+ Bonuses (up to 10% of base compensation)

Location:
Hybrid (Avenida Calle 26 #92-32, Bogotá, Colombia).

Mission of ITOS:
"Delivering fully integrated HR and Payroll solutions that enhance collaboration, connectivity, and communication within organizations globally. With 15 years of legendary service, we partner with multinational companies across diverse industries to streamline their HR processes and manage payrolls in over 23 countries."

What makes you a strong candidate:
• You have +1 year of experience in customer service and Microsoft Excel.
• You are proficient in attention to detail and billing.
• You are beginner in payroll.
• Spanish - Native or fully fluent.
• English - Conversational.

Responsibilities and more:
Your mission will be to coordinate the provision of payroll consolidation services and other Human Resources services for assigned clients, ensuring compliance with the guidelines of the respective countries and striving to keep clients satisfied.

Responsibilities:
• Coordinate and ensure compliance with all phases of the payroll process for the accounts assigned to your charge (from updates to payroll payments, tax filings, and third-party payments on established dates), depending on the scope of each client.
• Generate and/or validate payment and closing reports, both those required by local legislation (depending on the country) and those agreed upon with the client globally.
• Ensure compliance with the requirements agreed upon with the client.
• Attend meetings to improve processes with the team and assigned clients.
• Address queries from both accounting teams and clients in a timely and accurate manner.
• Mediate in the billing processes and manage the cash flow of the payroll process with the Treasury Department.
• Train clients and local teams in using information systems and technology platforms.
• Generate reports for the company's internal processes.
• Ensure compliance with established internal operation protocols.
• Identify corrective and preventive measures and non-conforming services.

Job benefits:
• Transportation allowance from day 1.
• Wi-Fi allowance.
• three welfare and/or personal days in the form of paid time off for illness or to deal with personal/private matters.
• We celebrate your birthday by giving you a day off.
• ITOS Leadership Academy Program for high potentials who want to develop leadership skills or fill competency gaps.
• Minor medical expenses.
• Telemedicine / supplemental health plan.
• Participation in the ITOS Sustainability Program- Payslips4Love®
• 20-day vacation.
• Dollarized savings fund.
• Extended paternity leave.
• Flexible Work Hours Program.

Your potential leader(s):
Laura María Henao, Operations Manager at ITOS.