Operations Coordinator

We are helping Vertuo Health find a top candidate to join their team full-time for the role of Operations Coordinator.

Compensation:
COP 4M - 5M/month.

Location:
Remote (for Colombia residents).

Mission of Vertuo Health:
"Vertuo Health is built on the promise to provide your medical practice with efficient, scalable back office and administrative support so that you can focus on patient care. "

What makes you a strong candidate:
- You are proficient in data analysis, and workforce management.
- You have 3+ years of experience in coaching, customer service, and technical support.
- Spanish - Fully fluent.
- English - Fully fluent.

Responsibilities and more:
We’re looking for an Operations Coordinator who’s passionate about coaching, guiding, and driving teams to achieve their best while delivering top-notch customer service. This role is all about supporting your team, staying on top of key metrics, and collaborating across departments to create a productive, happy, and motivated work environment.

You’ll spend most of your time working directly with team members—coaching, motivating, and ensuring performance targets are met. When challenges arise, you’ll be there to tackle them head-on, finding solutions and keeping things running smoothly.

What You’ll Do:
- Team Leadership (80% of your day):
- Coach and guide your team to hit (and exceed) their goals using performance tools and real-time data.
- Give meaningful feedback, plan development strategies, and help each team member grow.
- Keep an eye on customer interactions and run training sessions when needed.
- Be your team’s biggest cheerleader, keeping morale high and productivity even higher.
- Operational Superhero Work:
- Ensure we’re always delivering top service while staying efficient.
- Jump in when team members need help with calls or tough customer situations.
- Spot issues in performance metrics (KPIs) and create action plans to fix them.
- Work closely with other teams—like Workforce, Quality, and HR—to get things done.
- Staying on Top of Policies:
- Make sure your team follows company policies (security, HR, operations—you name it).
- Report any issues so they can be resolved quickly.
- Customer Problem-Solving:
- Handle escalated customer concerns with empathy and professionalism.
- Know our products inside and out to guide your team and customers.
- Extras:
- Jump into team projects and initiatives.
- Plan fun activities to keep your team motivated and connected.

What We’re Looking For:
- Your Background:
- Bachelor’s degree or equivalent experience.
- Experience as an agent (6 months or more).
- 3+ years in customer service or technical support, ideally in a contact center or BPO.
- Your Skills:
- You’re a pro at MS Office and familiar with tools like CCMS.
- You can type like a champ and communicate clearly in English.
- You’re amazing at:
- Coaching and leading teams.
- Solving problems and analyzing data.
- Time management and organization.
- Building a strong, motivated team.
- Your Personality:
- Positive, flexible, and calm under pressure.
- Customer-focused with a drive to succeed.
- Passionate about hitting (and beating) goals!

What’s in It for You?
- A competitive salary.
- Big opportunities to learn, grow, and take on new challenges.
- Meaningful work where you’ll make an impact every day.